How Action Urgent Care Navigated Crisis with Seven Figure Funding

About the Business

Action Urgent Care is a family-owned healthcare organization with a growing footprint across the Bay Area in California, serving over 1.5 million patients. Founded on a mission to rethink the patient experience, the company has established a robust network of urgent care and primary care clinics that serve a diverse range of individuals, from local residents to tech employees from prominent companies such as Google, Apple, and Tesla.

Action also operates a high-complexity lab and a proprietary software platform designed to streamline diagnostics, improve outcomes, and elevate long-term care through technology-driven solutions, such as telehealth and AI.

Their model goes beyond treating symptoms. They prioritize preventative care and relationship-driven medicine, meaning helping patients address not only short-term issues like flu or injuries but also long-term health through app-based monitoring, nutrition guidance, and more.

The Challenge

In early 2024, Action Urgent Care faced a crisis that would shake the foundation of even the most resilient healthcare systems. A cyberattack on Change Healthcare, the largest clearinghouse for medical billing in the US, brought payment processing across the industry to a standstill.

For Action, that meant no incoming revenue from February through October. Despite high annual sales, revenue flow was severely disrupted, and the team was forced to draw down reserves to sustain operations.

"We were cash heavy, thank God," said Garick Skorokhod, CEO at Action Urgent Care. "But all of our revenue disappeared."

With millions in accounts receivable effectively frozen, the leadership team faced grim scenarios, including shutting down clinics, furloughing staff, or reducing patient services.

They needed a lifeline and fast.

The Fundwell Solution

Traditional lenders aren't built for the urgency or scale of Action's needs. But Fundwell is different.

After applying online, the team quickly received a seven-figure funding offer without friction, without sacrificing ownership, and without having to jump through months of bureaucratic hurdles.

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The experience of working with Fundwell stood out to their team. "It was fast. It was easy. It was a very high level of personal touch," Garick said. "They took the initial moment to understand exactly what we were doing and how we were doing it. They made sure we weren't putting ourselves in a bad position by taking on funding. And once we got past that, they made sure we received capital fast enough to meet our immediate needs."

That thoughtful approach helped maintain long-term stability, not just short-term survival. "We haven't received that kind of personalized touch with any financing lender that we've worked with before," Garick added.

The funding allowed Action to stay the course. They kept every clinic open. They maintained their in-house lab operations, expanded blood spot card distribution, and preserved the trust and continuity of care their patients depend on.

The Outcome

Fundwell's support bridged a mission-critical cash flow gap, preserving the core of Action's business. The company protected jobs, maintained operations, and continued to serve patients through one of the most disruptive billing crises the US healthcare system has ever faced.

Most businesses never expect to need a seven-figure loan, and even fewer obtain one without outside investors or painful trade-offs. For Action Urgent Care, Fundwell made it possible.

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The funding gave Action the ability to stay whole, not just operationally but culturally. They kept their teams intact, protected their clinic footprint, and avoided the disconnection that comes from cutting services or locations mid-growth. It was the difference between retreating and moving forward.

Today, Action Urgent Care remains independently owned, tech-forward, and mission-aligned. And if they need funding again?

"Fundwell is absolutely a long-term partner for us," Teresa said. "They helped us maintain the connection and trust we've built with our community. That's been huge for us."

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